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To Tool up Or Not Tool Up? – that Is the Question
30/06/2019
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One-Stop Shopping, Rapid Ordering and Delivery
14/08/2019
30/06/2019
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Avoiding the Pitfalls of Downtime with Rapid Replacement Parts

When a machine goes down and a line stops or an operator in the field can’t work, the rate at which costs can mount up is alarming. That’s why getting replacement parts quickly is a must. If those parts are custom or even worse – discontinued due to the age of the equipment, then the problem is accentuated. That’s where, in the case of sheet materials for gaskets, thermal management of reflective applications, tool-free, quick-turn custom parts can save the day.

The severity, impact and cost of equipment failure and downtime does not relate to the cost of the part that has failed. For example, the failure of a gasket worth just a few pence can have just as serious an impact as a motor costing many hundreds or even thousands of pounds burning out. That’s because both result in the same problem – downtime, lost production and potentially lost revenues.

Obtaining parts to satisfy the maintenance, repair and overhaul requirements of old equipment or to deal with obsolescence can be a real challenge. If tooling were used for the original parts – perhaps die-cut tooling in the case of sheet material based parts – it may be old, damaged or have just worn out; it may be geared only for the manufacture of 1,000s of parts when just a handful are needed. And perhaps in a worst case scenario, it may have even been discarded by the part supplier; it is not uncommon for this to happen (and indeed is often written into contracts), especially where the tool may have not been used for some years and is taking up expensive space in the supplier’s factory while generating them no revenues.

In this situation, and so long as a drawing exists, tool-free manufacturing – in the case of Materials Direct this means computer programmed profiling – can provide the ideal solution for customer needs. Parts can be made in just the right volume to solve the problem and put a few into stock to satisfy any future failures. In addition, with Materials Direct’s rapid 24/7 online service, downtime is kept to an absolute minimum so that customer production or productivity is not too adversely affected and customer’s customers do not start looking for alternative suppliers or try to make compensation claims for failure to guarantee continuity of supply or service!

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Materials Direct
4.7
Based on 16 reviews
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Ben Horton
11:33 03 Jan 25
I have been searching for a company to help me out with a complex heat transfer material and I cannot recommend Materials Direct enough.
Greg Wiegand
18:37 04 Nov 24
Amazingly fast and accurate service
L Ly
11:04 01 Nov 24
⭐☆☆☆☆

I am beyond disappointed with the lack of transparency and poor service from Materials Direct. I placed an order in October 2024 and only received two of the smaller items. The rest were refunded, yet I was still charged more than the original delivery cost of £77.50 – even though the larger items justifying that cost were not delivered. Shockingly, the delivery charge was greater than the value of the items I actually received.

There is a complete lack of clear terms and conditions addressing delivery charges in cases of partial fulfillment, which leaves customers like me paying excessive fees with no justification. This experience was frustrating and inconvenient, and I expected far better service and transparency from a company of this scale. Materials Direct needs to review its policies and ensure customers aren’t unfairly charged in cases where orders are not fully delivered.
Martin Umney
18:26 11 Jul 24
Materials direct wwre very helpful and prompt with the deliveries.
I will be using again
Katie Harper-Penman
10:19 22 Nov 23
Quick service
James Spadavecchia
15:41 10 Aug 23
Excellent service and a great range of products
Suditu Vasile
05:17 31 Jul 23
Karen Giles
16:12 02 Jul 23
Really good quality parts, great price and arrived early, couldn't ask for more.
Ross Gentry
09:40 22 Nov 22
Great to find a fast and competitively priced UK company, who can support all scales of product development.
Lukasz L
08:58 15 Nov 22
Amazing quality products perfectly cut to size. Express delivery (a bit expensive but on time )
Andreas Hug
12:16 11 Aug 22
Perfect quality, perfect package! AAA! Many thanks!
Morten Groenberg
11:15 18 Jul 22
Good service, fast response
Ren Ma
08:02 13 Sep 21
Excellent professional service

Thank you so much!
Marien CHEVENNEMENT
15:25 05 Feb 20
very fast reply, very good order following and delvery in 24H. to recap a verry good experience with Materials Direct for a verry urgent need. I recommand a lot
Kiran Rabadiya
11:59 11 Sep 19
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